Privacy Policy

Introduction

Zawadi Home (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from https://zawadihome.co.ke.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of personal information:

• Personal Identification Information:
  Name, phone number, email address, delivery address.
• Order & Transaction Information:
  Products purchased, order details, payment method, order reference numbers.
• Account Information:
  Username, password (encrypted), and account preferences if you create an account.
• Technical Information:
  IP address, browser type, device information, pages visited, and cookies.

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Confirm payments and deliveries
• Communicate order updates and customer support
• Improve our website, products, and services
• Prevent fraud and unauthorized transactions
• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties.

Payments

Payments on Zawadi Home are completed via M-Pesa PayBill and other approved methods shown at checkout.

• We do not store full payment details on our servers
• Payment verification is handled securely through authorized channels
• Order numbers may be used as payment references

Cookies and Tracking Technologies

Our website uses cookies to:

• Improve site functionality
• Remember user preferences
• Analyze site traffic and performance

You can choose to disable cookies in your browser settings, though some features of the site may not function properly.

Sharing of Information

We may share your data only when necessary with:

• Delivery partners (for order fulfillment)
• Payment service providers (for transaction verification)
• Legal authorities when required by law

All third parties are required to respect the confidentiality of your information.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (where legally permissible)
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Meet legal, tax, and accounting obligations
• Resolve disputes

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website signifies acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Zawadi Home
Nairobi, Kenya
📧 sales@zawadihome.co.ke
📞 0705 824 259